Building brand identity through music festivals customer experiences
Andrei Elvadeanu - Client Service Manager, iSense SolutionsCitizen Experience and Quality of Life
Daniel Enescu - Managing Partner, Daedalus OnlineCX Trick(s) or Treat(s)? A spooky tale of customer experience in banking
Andreea Coca - Customer Experience, Media and Digital Practice Lead KANTAR TNSDiferențierea unui brand de fashion românesc, prin inovare și digitalizare
Corina Cimpoca - Fondator, MKOR ConsultingMara Rizea - Manager Marketing, NISSA
How’s Your NPS Doing?
Ioan Simu - Managing Partner, Mercury ResearchLet’s Explore the Future!
Els Dragt - Trend Researcher, How to Research TrendsPre-taste the feeling – Setting the stage for great experiences and lasting feelings
Andra Constantinescu - Account Director and Creative Lead, Kantar Insight DivisionThe Good, the Bad, the Ugly: three methods to get by in the Wild West of Loyalty
Monica Alexandru, PhD - Sociologist, ISRA CenterThe Marriage of Information & Inspiration: Bridging CX Research
Kristin Luck - Founder, ScaleHouse / Vice-President, ESOMARTrust and understanding before design: ethnography, teenagers and retail
Alexandru Dincovici - General Manager, IziBIZ Consulting / Owner’s Representative for Marketing & PR, Veranda MallWin the Consumer's Voice to Win at “Point of Purchase”
Rodica Pop - Business Consultant GfK RomaniaGeorge Ciupercă - Consumer & Market Insights Coordinator Romania & Bulgaria, Samsung Electronics Romania
